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3 ICT productivity and business performance
The study looked at the role and impact of ICT on a number of aspects of business performance. Of particular interest is the way in which ICT contributes to productivity growth and enhanced profitability achieved through firm level competitive advantage.
The contribution ICT makes to productivity improvement is examined first, followed by an assessment of ICT’s contribution to competitive advantage and improved business performance across a range of business functions. The chapter concludes with a discussion of the role of management in driving ICT enabled performance improvement.