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Australian Broadband Guarantee updates and case studies
Updates
Notice for customers affected by natural disasters
The Australian Broadband Guarantee program supports the provision of broadband services to all consumers who do not have access to a metro-comparable broadband service. This includes supporting the replacement of services for those customers that have lost access to a service through exceptional circumstances, including where Customer Premises Equipment (for example aerial or modem), owned by the customer, is lost (see Section 2.2.4.2.1 of the Australian Broadband Guarantee Guidelines).
Customers who have lost their homes or their services as a result of natural disasters are advised to contact their Internet Service Providers to determine if or when their service might be reinstated. If a service is unable to be restored, and another commercial service is not available, customers can register for a new service through the Broadband Service Locator, or contact the Department's consumer support team on (free call) 1800 883 488.
Case studies
This series of case studies focuses on a variety of small businesses that have received broadband connections under the Australian Broadband Guarantee, and the benefits they have experienced as a result.
Barleyfield Beef (PDF, 894 KB)
Barleyfield Beef (RTF, 22 KB)
- Calm Waters Retreat (PDF, 893 KB)
- Calm Waters Retreat (RTF, 14 KB)
- Daintree Deep Forest (PDF, 893 KB)
- Daintree Deep Forest (RTF, 15 KB)
- Evolved Images (PDF, 890 KB)
- Evolved Images (RTF, 10 KB)
- Greenhills (PDF, 896 KB)
- Greenhills (RTF, 11 KB)
- Kiriatharim Nursery (PDF, 892 KB)
- Kiriatharim Nursery (RTF, 10 KB)
- Quaalup Homestead (PDF, 897 KB)
- Quaalup Homestead (RTF, 15 KB)
- Soulrider Surfschool (PDF, 893 KB)
- Soulrider Surfschool (RTF, 18 KB)