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The Convergence Review on Twitter and Facebook
How we manage the accounts
A small team of people from the Convergence Review secretariat actively manages the accounts. Suggestions for relevant material from the rest of the Department of Broadband, Communications and the Digital Economy are welcomed.
We publish posts, tweets and retweets with a view to sharing information and promoting engagement. This includes providing information about the current status of the review, as well as general information relevant to the review, such as reports and media releases. By linking to content, retweeting or acknowledging the source material, we are not endorsing that content or source, we are simply providing information we believe may be relevant to people interested in matters relating to this portfolio and/or attributing a source.
If you send the Convergence Review a message or question, either publicly or via direct message, the team managing the accounts will refer them to the people who are most likely to know the answer to your question and endeavour to respond by the next business day. Please note that we regard Twitter and Facebook conversations as relatively informal, similar to a telephone conversation. As a general rule, we will monitor the channel during business hours only.
Contacting us via our Twitter or Facebook account is not the best way to send through a formal enquiry or comment. If you have a formal request, comment or enquiry, please consider contacting us as usual via firstname.lastname@example.org. If you are trying to contact another part of the department, please use the contacts page.
If you have feedback for other government agencies, including those who we mention, you should send your feedback to them directly. We will not routinely contact other agencies to share any comments about them that you send to us.
Our follow policy
We are interested in reading what you have to say. On Twitter, our policy is to follow anyone who follows us, unless they have protected their tweets, or unless a review of an account suggests that it is a spam account or otherwise primarily directed towards marketing.
Be aware that Twitter and Facebook are public spaces on the internet and, unless your mark your account as private or send direct messages, all interaction is publicly viewable and searchable over time. To learn more about keeping your accounts private, read this help page provided by Twitter: http://support.twitter.com/entries/14016-about-public-and-protected-accounts
Or this help page provided by Facebook: www.facebook.com/policy.php